No heat? Get it running again near you
Try four safe checks first. Still cold? Call now to talk to a local repair pro.
- Four quick checks anyone can do
- Gas smell? Leave and call from outside
- Repair visits where a local company is available
Free call. No obligation. Calls may be recorded.
Change ZIP
Safe checks before you call.
These are simple and safe. Don't open burner panels or try to relight anything yourself.
Check the thermostat
Set it to Heat, raise the setpoint a few degrees above room temperature, and replace the batteries if the screen is blank.
Check the power
Find the furnace switch near the unit (it looks like a light switch) and make sure it's on. Check the breaker panel for a tripped breaker.
Check the door and filter
The furnace won't run if the front panel isn't closed tight. A badly clogged filter can make it shut off; replace it if it's gray and packed.
Check drains and vents
On high-efficiency furnaces, look for water around the unit and make sure the white plastic vent pipes outside aren't blocked by snow or ice.
Smell gas, or a carbon monoxide alarm is sounding? Leave the house now and call your gas utility or 911 from outside. Don't flip switches or try to restart the furnace.
When to call.
If the checks didn't help, or the furnace starts and shuts off again, call and tell us your ZIP. We'll connect you with an independent local heating company for a repair visit where one is available.
Many companies charge a diagnostic or trip fee, and some charge more at night or on weekends. Ask about fees when you're connected.
Is your furnace 15 years or older? Use the repair or replace check before you pay for a big repair.
What happens when you call.
Heat & Air 365 is a free referral service. We connect you with an independent local company; that company quotes and does the work.
Call and answer two questions
New system or repair, and your ZIP code. It takes under a minute.
We connect you
Your call goes to an independent local heating and cooling company that serves your ZIP, when one is available.
They look at your home
The company diagnoses the problem or measures for a new system and gives you its own price.
You decide
Price, timing and the work are agreed directly with that company. You are never obliged to hire anyone.
Questions before you call.
I rent. Who should I call?
Call your landlord or building manager first. Many cities require landlords to keep homes heated in winter.
Do repair visits cost money?
Many companies charge a diagnostic or trip fee for a repair visit, and some charge more for nights or weekends. Ask about fees when you're connected, and ask whether the repair price is fixed before any work starts.
Is the call free?
Yes. Calling Heat & Air 365 is free and you don't have to hire anyone. If you choose to work with a company, you pay that company directly for its work.
Who will I talk to?
After two quick questions, we connect your call to an independent local heating and cooling company that serves your ZIP code, when one is available. Heat & Air 365 is a referral service. We don't do the work ourselves.
Is my call recorded?
Yes, calls may be recorded for quality and connected to a service provider. You'll hear a notice at the start of the call. See our privacy policy.
Line up help before the first hard freeze.
Call now to talk to a local heating and cooling pro.
Free call. No obligation. Calls may be recorded.
